FAQs - Booking & Pricing

We use a simple system called Gymcatch for all bookings. We operate on a credit based system, this means 1 class is 1 credit.

Simply go onto our 'book here' page, select either the class you want to attend and follow the instructions for booking, selecting the package you prefer at checkout.

Alternatively you can sleet the package you want first and purchase this, then use your credits to book onto classes you have prepaid for.

Any issues, just drop us a message via email or on our socials.

We operate a no refund policy, all purchases are considered final. The exception to this is when the provider cancels a purchased class/event/workshop. 

Our studio runs on a 24 hour notice cancellation policy. This means classes cancelled 24 or more before the start time will be credited back to the clients account to be used within a month on another class. However, cancellations that fall inside 24 hours will be subject to full payment and no refund or re-debit of credits will be made. This is a system that operates electronically, not manually. Cancelled classes that are applicable for a refunded credit will show the refund within 10 minutes of cancellation. 

All memberships are valid for a set period of time, fully disclosed and agreed to at the point of purchase, this is made explicit to the purchaser. Memberships cannot be cancelled prematurely, and are liable for full payment for the duration of the contracted and agreed term. 

We are unable to electronically pause memberships, however if you get in touch with our team we will assist you as best we can. We understand life comes up and where possible we will do out best to facilitate you in line with the business terms.

For class cards and memberships, there is a specified window to use all credits. Credit cannot be used beyond the point of expiry. For memberships, credits will reset monthly, credit not used in previous months will not be carried over and will be lost. Additionally, credits lost due to late cancellation will also not be re-credited. 

Yes of course you can! For upgrades we simply start you on the upgraded plan the following month - if you want to start your upgrade immediately we can do this with a 'pay the difference' one off fee. For downgrades we require a month notice to update the system. If a payment is made for the upcoming month, we cannot offer a refund and your downgraded plan will start the following month. For either option, send us an email or DM so we can help you further.

Luckily for you, we have created an easy to follow map to help you with your decision. If you would like, you can also speak to one of our instructors and we would be more than happy to assist you in which option suits your lifestyle.